Abstract

What do we call good governance and how to go forward with better practices in public administration, it is an important issue in modern societies that require appropriate legal framework in time matter, which are aimed at achieving higher and better levels of social welfare, but also take a shift towards higher levels of citizen engagement.

Highlights

  • Rene Vazquez (2006) from the Weberian thesis states that "... pure bureaucratic administration, that is, bureaucratic-monocratic administration, abided by its record, is in accordance with all the experience the most rational form of domination exercised; and it is in the following instincts: accuracy, continuity, discipline, rigor and confidence; calculability (...)

  • The term governance arises from the idea of "good governance" and describes the changes that occur in the political system at the local or international levels in the private, public and civil systems

  • This implies that legitimacy is achieved be an effective and efficient government, is required to be a government that is accountable, that conforms to transparency, which contribute to some extent to generate greater citizen participation

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Summary

Introduction

Rene Vazquez (2006) from the Weberian thesis states that "... pure bureaucratic administration, that is, bureaucratic-monocratic administration, abided by its record, is in accordance with all the experience the most rational form of domination exercised; and it is in the following instincts: accuracy, continuity, discipline, rigor and confidence; calculability (...). The Open Government initiatives means to assume the obligation to report, generate access, facilitate data reuse and open channels of participation through new technologies of information and communication in an integrated manner In practical terms it is regarding ‘open data’ which involves the creation of "portal transparency" so that governments went from being service providers to becoming platforms managers, allowing users of information to generate new economic activities and add value. It is recommended that institutional policies are developed considering the information that can provide those officials who have direct contact with the customer, who know their needs and expectations and because of the administrative or management personnel The client, in this case the citizen expects public institution complies with what has been established as Mission.

How Customer Relationships are Established
How to segment?
The Model Includes Aspects Such As
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