Government disaster relief services and disaster conflict

Abstract

This study aimed to determine whether disaster victims' satisfaction with the government's disaster relief services affects disaster conflicts. Subsequently, according to the type of disaster and scale of damage, differences in the impact of disaster relief services on disaster conflict were compared and analyzed. The analysis data are collected from 2311 disaster victims through the “establishment of safe service for disaster victims” by the National Disaster Management Research Institute affiliated with the Ministry of the Interior and Safety in South Korea. A structural equation model and multi-group analysis were used to analyze the data, and the main analysis results are as follows. First, as quantitative and qualitative satisfaction with disaster relief services increased, trust in the government improved. Second, the higher the trust in the government as a disaster management entity, the lower the likelihood of experiencing conflicts with the government. The difference in the relationship between satisfaction with disaster relief services and disaster conflict was revealed according to the type of disaster experienced by the disaster victims and the scale of damage. This study fills the existing academic gap and expands academic externalities related to disaster management by verifying the effects of the aforementioned disaster relief services and conflicts between residents and the government.