Abstract
How can the public sector use AI ethically and responsibly for the benefit of people? The sustainable development and deployment of artificial intelligence (AI) in the public sector requires dialogue and deliberation between developers, decision makers, deployers, end users, and the public. This paper contributes to the debate on how to develop persuasive government approaches for steering the development and use of AI. We examine the ethical issues and the role of the public in the debate on developing public sector governance of socially and democratically sustainable and technology-intensive societies. To concretize this discussion, we study the co-development of a Finnish national AI program AuroraAI, which aims to provide citizens with tailored and timely services for different life situations, utilizing AI. With the help of this case study, we investigate the challenges posed by the development and use of AI in the service of public administration. We draw particular attention to the efforts made by the AuroraAI Ethics Board in deliberating the AuroraAI solution options and working toward a sustainable and inclusive AI society.
Highlights
artificial intelligence (AI) AND SOCIOTECHNICAL CHANGEAI has a great promise to offer solutions to the problems of humankind
We examine the ethical issues and the role of the public in the debate on developing public sector governance of socially and democratically sustainable and technology-intensive societies
We study the co-development of a Finnish national AI program AuroraAI, which aims to provide citizens with tailored and timely services for different life situations, utilizing AI
Summary
AI has a great promise to offer solutions to the problems of humankind It will change the structures of society and everyday lives of people in a profound way. To achieve a given complex goal, AI systems observe the environment, acquire data, and make inferences and decisions based on the data and information They collect and process both structured and unstructured data and make inferences based on this data. One of the key questions is whether we accept the benefits of AI if we do not totally understand the impacts of the technology on society and citizens. This is something that the governments need to deal with: to see that the potential of AI can flourish. Structural barriers to knowledge exchange: designers may not be able to access or share their knowledge due to cultural, organizational, or legal barriers
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
