Governance using ISO 9001:2000 challenges and barriers: empirical study applied on the Jordanian private mobile companies

Abstract

The aim of this research is to investigate and identify the barriers that affect the implementing of ISO 9001:2000 in the private mobile companies in Jordan; the results of such research expected to help the management to improve their practices and governance over its operation. To achieve the research goals, an empirically-based systems analysis was carried out for all the private mobile companies in Jordan using a case study approach. Substantial field work was undertaken using a qualitative approach that used semi structured interviews, documentation, direct observation and archival records to collect the data. To the best of the researchers’ knowledge, this research is the first study in the Jordanian private sector regarding the barriers of implementing ISO standards. The results of this study identified some unique barriers, such as the ambition of employees to seek top and middle management posts, the restrictions applying when the companies were in the public sector, the failure to install complete management information systems, imbalance between the working practices of the companies and ISO 9001:2000 requirements. The researchers believe that such findings will strengthen the existing literature on QMS implementation in the private mobile sector internationally and nationally.