Governance Capture in a Self-Governing Community: A Qualitative Comparison of the Croatian, Serbian, Bosnian, and Serbo-Croatian Wikipedias

Abstract

What types of governance arrangements make some self-governed online groups more vulnerable to disinformation campaigns? We present a qualitative comparative analysis of the Croatian and Serbian Wikipedia editions to answer this question. We do so because between at least 2011 and 2020, the Croatian language version of Wikipedia was taken over by a small group of administrators who introduced far-right bias and outright disinformation. Dissenting editorial voices were reverted, banned, and blocked. Although Serbian, Bosnian, and Serbo-Croatian Wikipedias share many linguistic and cultural features, and faced similar threats, they seem to have largely avoided this fate. Based on a grounded theory analysis of interviews with members of these communities and others in cross-functional platform-level roles, we propose that the convergence of three features---high perceived value as a target, limited early bureaucratic openness, and a preference for personalistic, informal forms of organization over formal ones---produced a window of opportunity for governance capture on Croatian Wikipedia. Our findings illustrate that online community governing infrastructures can play a crucial role in systematic disinformation campaigns and other influence operations.