Abstract

Structural equation model (SEM) is a multivariate analysis method that is used to describe a linear relationship simultaneously between indicator variables and latent variables. There are several estimation methods in SEM, one of them is Unweighted Least Square (ULS). The method doesn‟t have specific assumptions about the distribution of variables. This study aims to estimate the model using the ULS method and see the influence of employee competency variables and library facilities on the quality of service at the University of Lampung library. Survey of quality of service in the library of Lampung University is used in the research. Based on the results of the study, it is found that from the three suitability tests, namely the overall model test, the structural model test and the measurement model test using ULS estimation give good results in explaining the compatibility between the model and observation results.

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