Abstract
ABSTRACT Objective: this work emphasizes the information technology governance (ITG) behavioral expression and aims to identify whether individual behavior contributes to the increase of the perceived maturity of the ITG mechanisms. The organizational citizenship behavior (OCB) concept was the base to develop a model of relations between individual behavior and ITG maturity. Methods: we carried out a survey with 243 IT personnel of the executive branch of a Brazilian state government. We used partial least squares as data analysis technique. Results: the findings show the existence of a positive and significant relationship between the variable spirit of initiative and the perceived maturity of the ITG mechanisms. Conclusions: the impact of ITG changes in individuals’ behavior needs to be considered, which reinforces that ITG is a critical resource for implementing public policies and executing governmental strategies. In order to raise the IT governance maturity, managers should foster the spirit of initiative in their teams, acting on their antecedents such as feelings of control, complexity, self-efficacy, and responsibility for changes. Consequently, individuals can make a deliberate decision, constantly evaluating the likely outcomes of their behaviors in favor of the adoption of ITG mechanisms.
Highlights
Connections between government and citizens are changing, and this process generates new demands for data, information, and fast and reliable services whose operationalization depends, involves, or is made possible by information technology (IT) solutions (Wiedenhöft, Luciano, & Pereira, 2019)
The research question is: Which are the effects of individual behavior in the adoption of Information technology governance (ITG) mechanisms? The goal of this study is to identify which dimensions of organizational citizenship behavior contribute to the increase of the perceived maturity of IT governance mechanisms in public organizations
We developed a questionnaire to verify the relations between ITG and individuals’ behavior, comprising of three parts, namely: (a) evaluation of the ITG mechanisms perceived maturity through 11 questions based on Wiedenhöft, Luciano, and Pereira (2017); (b) 15 questions from the organizational citizenship behavior (OCB) model validated by Rego (1999, 2003); and (c) 11 socio-demographic questions
Summary
Connections between government and citizens are changing, and this process generates new demands for data, information, and fast and reliable services whose operationalization depends, involves, or is made possible by information technology (IT) solutions (Wiedenhöft, Luciano, & Pereira, 2019). Information technology governance (ITG) is a set of arrangements and patterns of authority and strategic IT activities (Sambamurthy & Zmud, 1999). It is composed of structure, process, and relationship mechanisms (Weill & Ross, 2004), which constitute the practical operationalization of ITG definitions such as principles and high-level objectives. ITG involves decision-making structures and IT decision rights and responsibilities to encourage the desired behavior (Weill & Ross, 2004)
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