Abstract
This article documents the development of delivery services of library materials to remote borrowers at Milner Library, Illinois State University. Responding to a university mandate and guidelines for distance learning authored by the Association of College and Research Libraries, the Access Services librarians at Milner Library investigated the various types of borrowers at Illinois State University who require borrowing locally held materials for delivery to addresses geographically distant from the campus. The Access Services librarians subsequently developed policies and workflow for identifying requests from remote borrowers and supplying their needs for library materials.
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