Going the distance: 'Closeness' in qualitative data analysis software

Abstract

This study about researchers' transitions to using qualitative data analysis (QDA) software identified three stages of 'closeness to the data': the tactile-digital divide; the coding trap; and the metacognitive shift. The 'tactile-digital divide' involves adapting to working on screen instead of paper, an initially distancing process. As users gain comfort with the software, they experience 'the coding trap'--an issue of too much closeness to the data. Users warned that there was a tendency to become 'bogged down' in coding, and developed strategies to provide analytical distance. 'The metacognitive shift' involves learning to think about software processes with the same level of reflectivity that should accompany qualitative research processes in general, including developing strategies for error recognition. These transitions invite reflections on the nature of 'cognitive tools' and expertise with them, which lead to implications for evaluating research and considering trustworthiness.