Goal-driven business process analysis application in electricity deregulation

Abstract

Current business challenges such as deregulation, mergers, globalisation and increased competition have given rise to a new process-centric philosophy of business management. The key issue in this paradigm is the concept of business process. From a methodological perspective, this movement has resulted in a considerable number of approaches that encourage the modelling of business processes as a key component of any improvement or re-engineering endeavour. However, there is a considerable controversy amongst all these competing approaches about the most appropriate way for identifying the types and number of relevant processes. Existing business process modelling approaches describe an enterprise in terms of activities and tasks without offering sufficient guidance towards a process-centred description of the organisation. In this paper we advocate the use of a goal-driven approach to business process modelling. A systematic approach to developing and documenting business processes on the basis of the explicit or implicit business objectives is put forward. We argue that such an approach should lead to a closer alignment between the intentional and operational aspects of an organisation. Our approach is exemplified through the use of parts of a large industrial application that is currently making use of a goal-driven business process modelling.