Abstract

This chapter explains a relational approach to knowledge-exchange practices and applies this to the empirical context of corporate knowledge transfers, using methods of social network analysis. It utilizes the results obtained from detailed empirical network research in a global technology service firm to evaluate the dimensions of global intrafirm knowledge flows and their vulnerability. In addition, it discusses the importance of the spatial perspective and the diversity of knowledge networks using the example of a corporate knowledge network. The chapter examines the impact of diverse management programmes on international knowledge exchange; discusses opportunities for technical and social approaches to knowledge management; and summarizes the study's main findings within the context of a relational conception of economic action.

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