Abstract
It is important to consider how financial institutions are adjusting their operational strategies because of the changing dynamics of financial resource and population flows. This paper compares the ways in which globally prominent banks provide financial services to immigrants in Canada and the US and addresses the following two research questions: (1) How has HSBC reacted strategically and operationally to people–money comovements involving immigrants, in which HSBC has ethnic assets, in the US and Canada? (2) What are the similarities and differences in HSBC’s strategic choices in entering or expanding in the San Francisco and Vancouver areas, and what explains such differences?
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