Giving sense and changing perceptions in the implementation of the performance management system in public sector organisations in developing countries

Abstract

PurposeChange in public organisations has become inevitable in modern times. Yet, implementing change continues to be problematic, especially the attempt to introduce performance management (PM) in the sector. The purpose of this paper is to examine how HR managers are using sensegiving processes to attempt to institutionalise PM in public organisations in Ghana PM in public organisations in Ghana.Design/methodology/approachThe paper utilises the mixed methods approach to examine the process of sensegiving. In using this method, the authors used focus group, as well as individual interview techniques and a quantitative survey of some selected organisations in the public sector.FindingsThe results of the study show that, four main activities, i.e. workshops, seminars and training, one-on-one communication, and unit meetings are employed in the process. The analysis indicates that these activities have become quite effective in the quest to change perceptions about PM in the sector.Research limitations/implicationsThe research was limited to a few organisations. Hence, it will be necessary to expand it, if possible to the entire public sector to see if the same results will be obtained.Practical implicationsIt shows that reformers must be cognisant of the views of employees in developing and implementing reforms that focus on changing both individual orientations and organisational and culture.Originality/valueThis is the first time such a study has been done in Ghana. Furthermore, studies on PM institutionalisation and implementation have either been qualitative or quantitative in nature. Studies using the mixed methods approach are rare, with those we know coming mostly from the Western World. Thus, this paper is one of the few to examine this issue using the mixed methods approach and more so from a developing country’s perspective.