Abstract
as a method to gather evidence and context for strategic planning and decision making. As has been the case with our counterparts across the nation, assessment of the quality and effectiveness of services and collections has grown exponentially at Columbia University Libraries (CUL). While campus-wide LibQUAL+® surveys have been administered since 2003, a user-based evaluation of the RBML had never been conducted before. LibQUAL+ surveys have been useful in generating broad feedback on a wide range of library activities, but they do not adequately assess the patron needs and service delivery for special collections and archives. Recognizing this problem, we decided to implement a survey to gain insight into the highly specialized needs of archives and special collections users.
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