Abstract

PurposeThe purpose of this case study is to describe how a global financial organization's corporate HR function, in partnership with divisional HR functions, increased the impact of HR initiatives through the development of an integrated and benchmarked metrics framework.Design/methodology/approachThe methodology used to create the framework was a mixture of analytical deskwork, consultative enquiry and benchmarking.FindingsTo date many HR initiatives have failed to be taken seriously in the boardroom, and this is, in significant part, due to the lack of quantifiable impact measures. The initiative described here is a framework of metrics that can be used to monitor, track and evaluate the strategic impact of HR strategy.Originality/valueThe paper adds value to the practitioner community by offering up a process for the development of a metrics framework against which HR strategy can be evaluated and developed over time.

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