Gestão de risco: estudo de caso sobre os desafios na implantação e implementação

Abstract

Objective: The Public Administration faces the influence of internal and external factors that bring uncertainty regarding the achievement of its objectives. These uncertainties can be called organizational risks, which can be analyzed by the Implementation and its processes. However, these phases have been approached as synonymous, making it difficult to measure the results desired by Risk Management. Thus, this article aims to highlight the difference in implementation and implementation in risk management, as well as to elucidate the challenges faced by the Federal Institute of Santa Catarina in the Risk Management process.Methodology/Approach: This research is classified as a qualitative case study, with information analysis through interviews with the organization's employees and participant observation over three years.Originality/Relevance: The study provides empirical evidence on the distinction between the implementation and implementation stages, as well as their challenges, to improve the studies and execution of Risk Management. Main results: The implementation and its phases were identified, with challenges occurring in both, especially regarding the difficulty of public servants in understanding risk management and its context, the preparation of risk maps, the assignment of roles outside the committee, and the creation of indicators concise.Theoretical-methodological contributions: Institutions need to go beyond standardization and regulation, completing all the steps established in the implementation of Risk Management, subsequently introducing implementation, and institutionalizing their practices in the management processes.