Gestão de pessoas em uma unidade pediátrica na perspectiva do diagnóstico ONA e de profissionais

Abstract

Quality demands in hospitals have propelled the improvement of personnel management. The purpose of this study was to understand the practices of personnel management from the perspective of the diagnosis of the National Organization of Hospital Accreditation (ONA) and that of health professionals at a pediatric hospital unit. It consists of a qualitative descriptive study, with primary and secondary data collection. Primary data were obtained through semi-structured interviews performed with a heterogeneous group of professionals. Secondary data were collected through the ONA diagnosis. Data treatment using the technique of content analysis revealed frailties in personnel management practices, which were indicated in the diagnosis and exemplified in the statements of the professionals. The authors conclude that diagnosis is important for planning personnel management, and it should be used together with mechanisms that involve listening to the professionals. Descriptors: Personnel Management; Quality Management; Nursing Services.