Abstract
This study examines of operations and supply chain management of healthcare in light of the factors of management information systems to improve the quality of care in cases of urgency. The methodology used is based on a qualitative and exploratory procedure and interview techniques through case study of fire occurred and what became known as "Tragedy in Santa Maria / RS." The paper proposes a model for the management of operations and supply chain in urgent situations. The model is exemplified in the case of chemical pneumonia (contamination with cyanide gas), and burns.
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