Abstract
A public complaint is a reciprocal of the population against the government to convey opinions or problems encountered in certain areas. The complaint process using a suggestion box or counter complaint is less effective and efficient so that the complaint handling process is slow. The geographic information system of public complaints is an information system built as an intermediary for the public to make complaints against the government. This public complaint geographic information system is built by utilizing location-based services. Geographic information systems of public complaints that have been built require a test to ensure all functions contained on the system can run properly. This study discusses the testing of the geographic information system of public complaints that have been built by blackbox testing and test by involving respondents from the general public. The results of testing system usage by the user based on aspect of system interface display and conformity aspects of processes and features involving respondents from the general public. Tests conducted to get the average results of respondents gave very good value 28%, good 59.8, enough 10.2% and less by 2%. Comparison of systems conducted on two similar systems taken through a literature study showed that a mobile web-based public complaint geographic information system (Public Complaint) has more features in tracking the location of complaints.
Highlights
Information and communication technology has long been used in the government environment, which raises the term e-Government which shows the development toward improving public services by agencies that apply it
This public complaint geographic information system is built by utilizing location-based services
This study discusses the testing of the geographic information system of public complaints that have been built by blackbox testing and test by involving respondents from the general public
Summary
Information and communication technology has long been used in the government environment, which raises the term e-Government which shows the development toward improving public services by agencies that apply it. In general e-Government is an internet-based information management and service system This service is provided by the government to the public in various fields. The public complaint information system that has been built needs to be tested to find out how far this system can work in accordance with what is needed by the society today. This public complaint information system test is useful as a basis for developing a better public complaint information system. Research by Mohd Sohel Deshmukh and Swapnil R.Rajput, entitled p-ISSN 2088-1541 e-ISSN 2541-5832
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