Abstract
Beauty salons and barber shop are a necessity for almost everyone. Nowadays, the business processes of them mostly still use conventional methods. The method gives obstacles to customers who have a lot of activities, for example, they have to come directly to the beauty salon or barber shop to take the queue. In addition, it is hard to promote, communicate and assess without E-CRM media. The location is also difficult to find because there is no guide mark on Google Maps. The Geographic Information System for Booking Beauty Salon and Barber Shop provides solutions for making scheduled bookings and transactions by using the e-CRM approach as in the application of promotional features to attract customers. There are some features offered in the application, such as chat features for communication, rating and review features to assess the services obtained, and route feature as a solution to show the location of selected vendors. The implementation process requires an Android smartphone and a computer device with software including Android Studio, SQLYog, XAMPP, and Visual Studio Code. The results of the implementation of the system based on the questionnaire showed 25.8% answered 'excellent', 45.7% answered 'good', 28.3% answered 'enough', and 0.2% answered 'bad'.
Highlights
A beauty salon is a place for hair care and makeup that generally serves female customers, while barbershop is a place for hair, mustache, or beard care that serves male customers
The numbers of service providers make it difficult for customers to make choices in finding a suiTable one. This is caused by not establishing a good relationship between service providers and service users, for example, the incompatibility of promotional services offered, service quality, and price offered. This need is trying to be accommodated by providing information systems to facilitate interactions between users and service providers that include bookings, promotions, transactions, chatting features that can be accessed using an Android device
There are several features offered by this system, for example, the implementation of a payment system with an electronic wallet model that can be refilled as a means of payment, the availability of chat features to communicate directly with service providers, there are rating and review features to get an overview of service quality provided or as an assessment of services provided, and customers can use promotions provided by service providers
Summary
A beauty salon is a place for hair care and makeup that generally serves female customers, while barbershop is a place for hair, mustache, or beard care that serves male customers. An information system with the implementation of web-based customer relationship management (CRM) is the final result of research conducted by Tukino. Research conducted by Luh Gede Sri Handayani, I Nyoman Piarsa, Kadek Suar Wibawa produced a geographic information system for web-based village road mapping This system using Google Maps, with the polyline feature making it possible to describe the road network and geometry library that can calculate road lengths. Research by I Wayan Wahyu Gautama, I Ketut Gede Darma Putra, I Made Sukarsa produced a geographic information system for mapping coastal tourism objects in southern Bali This application is designed using the Google Maps API which can be run on android devices. Based on the background and references above, this research focuses on developing a system that facilitates interaction between the service providers of beauty salon and barbershop with customers. This research is expected to develop a friendly system for various vendors
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