Abstract
Technological developments have transformed the forms of communication that can have a major impact on the social structure. All these technological developments cause fundamental changes in the way of life of the individuals and there are serious changes in both the ways of interpreting life and personality structures. The primary aim of this study is to examine the perceptions of online government services amongst different generations. The research of this study was carried out on the perception of e-government services with a questionnaire applied to the X, Y, Z generations to measure the similarities and differences in their understanding of these services. As a result of the research, individual typologies formed by the digital use of governmental services, which are called pre-techno individuals, techno individuals and post-techno individuals and the characteristics of these generations in terms of e-government services usage are revealed.
Highlights
At the dawn of the third millennium and in the global scale, societies live the Internet revolution engendered by the fusion of computers, satellites and fiber optics
The primary aim of this study is to examine the perceptions of online government information amongst different generations
The research of this study was carried out on the perception of e-government services with a questionnaire applied to the X, Y, Z generations to measure the similarities and differences in their understanding of these services
Summary
At the dawn of the third millennium and in the global scale, societies live the Internet revolution engendered by the fusion of computers, satellites and fiber optics. The political parties, government agencies of the countries, other groups and the individuals use more and more Internet to spread their messages among others. One of the aspects of these developments is very promising in terms of enhancing citizen engagement in decision making processes, to have a better understanding of political representation, transparency and participation. According to United Nations e-government survey 2016, “90 countries offer one or more single entry portal on public information or online services, or both and 148 countries provide at least one form of online transactional services”. This information from the survey shows us the rise in
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