Generation Z Graduates Students' Perception towards Effectiveness of Hotel Exposure Training

Abstract

The Hotel Management Institute provides graduate students with basic skills and knowledge to be recruited and inducted as an entry-level workforce. Before completion of the graduate program, students undergo a Hotel Exposure Training program as part of their graduate study in luxury hotels which gives immense benefits to the students to know more about different functions of the hotel. There is always the perception changes with every graduates students from the time of enrollment to completion of the course. The critical phase is when the graduates students undergo the real time work exposure in the hotel. The research study explores the perception of Generation Z category undergraduate and graduate students. Generation Z are those born after the year 1996. The study focused on the effectiveness of hotel exposure training in terms of gaining confidence, understanding of the hotel operations and its influence, the student's perception on learning professional and technical skills, management practices, departmental functions, employment law and salary and benefit and to identify post-training employment opportunity. The study covered the Generation Z students of IHMC & AN-Chennai, India. The study, conducted by survey method, found that, the perception of the generation Z graduate students on the different variables are positive except the long working hours, which the institute and the host hotel discuss and find solution through better training schedule. The majority of the preference for career choice is in core functions of the hotel. Regarding employment opportunity, there is a scope for the host hotel to identify the required talents in advance and pursue in campus interview.