Abstract
Conflict is inevitable in every field of life due to argument, disagreement and difference of opinions among individuals. Conflict management is essential in order to avoid its negative impact on the performance of organization. This study aims at focusing on different styles for managing conflict which executives may prefer for resolving conflict either with public or with their subordinates. Dimensions of conflict studied are Disagreement and Argument while conflict management styles studied are Avoiding, Competing, Collaborating, Accommodating and Compromising. This paper focuses on all the conflict handling styles. Employees working as Deputy Assistant Directors (Sample size = 120) in National Database and Registration Authority (NADRA) were selected by convenience sampling for collection of data through questionnaires (Thomas-Kilmann Instrument) and collected data was analyzed through descriptive statistics. Out of 120 questionnaires, 88 questionnaires were received from respondents and response rate can be said as 73%. Findings reveal that Deputy Assistant Directors prefer to use collaborating style followed by accommodating, compromising, avoiding and competing respectively for managing conflict. Implications of the study are discussed in the paper.
Highlights
Conflict can be defined as a series of disagreement or argument; incompatibility between opinions etc
This study focuses on the different conflict management styles that an executive may prefer while managing conflict in organizations like National Database and Registration Authority (NADRA)
Data was collected by questionnaires (Thomas-Kilmann Instrument) and these questionnaires were based on dimensions (i.e. Disagreement and Argument) of conflict and conflict management styles (i.e. Avoiding, Competing, Collaborating, Compromising and Accommodating)
Summary
Conflict can be defined as a series of disagreement or argument; incompatibility between opinions etc. Disagreement, argument, etc are the words that make us better understand that there is conflict. Avoiding is a conflict handling style where a manager is neither cooperative for other’s goal nor assertive for his own preferred outcome. Competing is style where managers pursue his own goal for his preferred outcome with less or no concern for other party. Accommodating is style where a manager prefers other’s side as compared to his own side. This research has been conducted in National Database and Registration Authority. National Database and Registration Authority (NADRA) was started as National Database Organization (NDO), a connected department under the Ministry of Interior, Government of Pakistan in 1998. NADRA initiated the MultiBiometric National Identity Card project developed in conformance with international security documentation issuance practices in the year 2000
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