Abstract

In today’s business world, organizations are more dependent on Information and Communication Technologies (ICT) resources. Cloud services, communication services and software services are most common resources, enterprises are spending large amount. To install new services and upgrade existing services, ICT project are essential part of organization’s business strategies. Researchers highlighted the real problem for the organization is to initiate new ICT projects and its evaluation after implementation. This research investigated the common approaches organizations using to start with ICT projects and how to evaluate its impact on after implementation. For this, we have extracted the number of steps with the help of literature review. To validate those steps, six case studies are selected for collecting the samples. The findings of this study elaborate that every ICT project has list of objectives i.e. strategic, informational, IT infrastructure and others. Furthermore, the results highlight that organizations believe on both financial and non-financial evaluation methods based on the type of organization i.e. public or private. Moreover, measurement process applied on project wise, monthly and yearly bases. Importantly, we have found that currently outsourcing plays significant role in success of ICT projects. The results of this study can be helpful for the organization to understand the type of ICT investments, approaches and possible impact on the organizations goals.

Highlights

  • Information and communication technologies (ICT) are considered one of the main pillars in building business architecture in any organization

  • Outsourcing of ICT investments and evaluation can be a better choice for the organizations because it can typically save on time and cost

  • Researchers have reviewed the most common approaches used for ICT project‘s investment and evaluation extracted from literature review and investigated in six companies

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Summary

Introduction

Information and communication technologies (ICT) are considered one of the main pillars in building business architecture in any organization. The main purpose of organization to spend large amount of ICT investment is to improve employee productivity [8], customer satisfaction [6], [9], enhance data management [10] and last but not the least, to align ICT resources with business strategies [11]. Due to this large investment on ICT resources, measuring the performance and underutilization of ICT resources are

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