Gender Influence on Emotional Intelligence Among Middle Level Managers in the Ghanaian Insurance Industry

Abstract

One of the key elements for organizational development and success has been recognized as emotional intelligence (EI). The goal of this study was to determine the emotional intelligence profile of middle level managers who are in charge of implementing new policies and bringing about change in the insurance sector in Ghana. It was also determined how these middle-level managers' gender affected their emotional intelligence. 260 respondents from 26 selected Ghanaian insurance companies participated in the study. Data collection involved using the Boston EI questionnaire. Utilizing correlational and descriptive statistical analysis, the collected data was examined using the statistical software, SPSS. Pearson analysis MANOVA and 3- way ANOVA were performed to test the study hypothesis. According to the study results, insurance company middle level managers had good overall EI scores. The study also found that middle level managers differed in EI levels when gender was considered. The finding from the study therefore gives conclusion that gender is a considerable measure of EI level of middle level managers in the Ghanaian insurance industry