Abstract

This study explores the process of emotional labor in a profession in need of examination – that of journalism. During one-on-one interviews, newspaper/online journalists reflected upon their experiences while gathering the news and agreed they do indeed engage in emotional labor, suppressing impulses of sympathy, pity and guilt to achieve ‘objectivity’ and to avoid being overwhelmed by their feelings. However, our findings show that with little or no training in this practice and with the majority of journalists achieving not suppression but merely a deferment of upsetting emotions, emotional labor can have serious implications for those reporters who engage in it.

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