Abstract
Enterprise systems have become an integral part of an organization’s operations. However, they also pose many challenges to organizations from the perspective of implementation, user training, as well as use and acceptance. Without effective usage, enterprise systems may not be able to provide the strategic or competitive advantages that organizations desire. Therefore, organizations may consider gamification to enhance training, acceptance, and usage. We discuss the various ways in which enterprise system challenges can be addressed through the lens of gamification and present a framework for gamification of enterprise systems. The framework is comprised of basic principles and key design elements of gamification, as well as their application to enterprise systems. The specific principles of gamification include Challenge, Interactivity, Goal Orientation, Social Connectivity, Competition, Achievement, Reinforcement, and Fun Orientation. Design elements, such as points, levels, badges, leaderboards, progress bars, quests, and avatars, represent the application of these gamification principles, which can foster engagement with enterprise systems. The framework was validated by a group of experts. We also provide practical and theoretical implications, as well as suggestions for future research.
Highlights
The enterprise resource planning (ERP) software market is expected to be worth $41.69 billion globally by the year 2020 [1]
This paper examines the use of gamification to help address the challenges and issues related to implementation, training, and usage of enterprise systems
Enterprise system implementation can be fraught with challenges, which include the need to work in cross-functional teams, to have a high-level executive to champion the project, and to implement a change management program to facilitate cultural shifts that are necessary for successful implementations [7,18,24]
Summary
The enterprise resource planning (ERP) software market is expected to be worth $41.69 billion globally by the year 2020 [1]. ERP systems are referred to as enterprise systems or packaged software systems. Despite the benefits of enterprise systems, organizations face major challenges with implementation and upgrades, as well as with user adoption and system usage [7,8]. In order for organizations to realize the full benefits from their investment in enterprise systems, it is important to identify mechanisms that will enhance such factors as attitudes, user acceptance, and continued usage. 9), can be used to enhance training and user experience with enterprise systems, as well as facilitate the process of implementation of enterprise systems. Gamification can be used to facilitate teamwork, project championship, project management, change management, software development and testing, monitoring of progress, and evaluation of performance during the implementation process to enhance the success of enterprise systems [18,19]. We present the results of validation of the framework by nine experts in enterprise systems
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