Abstract
Quality Assurance professionals are the spearhead of the quality effort. Consequently, it is usually they who need to initiate new programs and novel ways of doing things. Resistance to change, from a variety of sources, is a major obstacle that they must overcome. Through the use of proper preparation, and proven strategies, this common resistance to change can be significantly reduced, if not eliminated. Overcoming this resistance to change is of primary importance when implementing a new idea. This paper presents the causes of resistance and the techniques to overcome them. This facilitates the acceptance of change necessary for improvement in quality.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
