Abstract

Queuing decision problems are often encountered in many practical systems, such as flexible manufacturing systems (FMS), telecommunication systems, field service support systems, and flow-shop-type production systems (Gross and Harris 1998 [229]; Hillier and Lieberman 2001 [230]; Taha 2003 [240]; Balsamo et al. 2003 [212]; Lazowska et al. 1984 [237]; Kim 2009 [234]). Queuing decision models play an important role in queuing system designs that typically involve making one or a combination of decisions, such as the number of servers at a service facility, the efficiency of the servers, and the number of service facilities (Chen 2007 [215]).

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