Fuzzy Logic as a Decision-Making Tool for Transport Request Selection

Abstract

In the competitive transport industry, carriers strive to deliver quality service while meeting the diverse needs of their customers and their own unique characteristics. Few rail freight operators use the tools available to help them make the right decisions about what is profitable and what is not. Evaluating individual transport requests and making the right choices can lead to better service and improved profitability. To efficiently evaluate individual transport requests and make informed decisions, this paper proposes the use of fuzzy logic can be used. The paper considers 6 real transport requests and evaluates them using fuzzy logic.