Abstract
In recent years, concurrent with steep increase in the growth of higher education institutions, improving of educational service quality with an emphasis on students’ satisfaction has become an important issue. The present study is going to use the Failure Mode and Effect Analysis (FMEA) in order to evaluate the quality of educational services in Vali-e-asr University of Rafsanjan in form of case study. In The traditional FMEA method the risk priority number (RPN) index was used for rating the failure items, which is the product of three risk factors: occurrence of failure, severity of failure and detectability of failure. In this traditional method, the weights of risk factors weight are not taken into account such that the same weight value is assumed for each of those factors. To overcome this weakness, much research has been performed, recently. This paper uses Wang and colleagues model to assess and prioritize risks of educational services quality by incorporating Yue model in a Fuzzy Environment. The results illustrate that one of the most significant failure items is students’ lack of readiness to get job opportunity because of efficiency absence of theoretical and practical courses presented in university.
Highlights
In recent years, rapid growth of higher education institutions has led to many complex issues
Using collected data and Fuzzy numbers in tables 1 and2 and the relations 1 to 6, the Fuzzy value for each failure item for risk factors is calculated in table 3
Prioritizing potential and actual failure items of educational services of Vali-e-asr University revealed their improvement priority very well. This priority was determined based on the risk they can create in provision of students’ needs. Such data can be used as a basis for planning improvement of the educational service quality
Summary
Rapid growth of higher education institutions has led to many complex issues. Concurrent with rapid growth of higher education institutions, improving of educational service quality with an emphasis on students’ satisfaction has become an important issue. Using an appropriate measurement tool would help managers to assess quality of services provided by their institutions and plan for presenting better services (Borochado, 2009). In this regard, Vali –e-Asr University of Rafsanjan is no exception and evaluation of the quality of its training services in order to understand the existing status and improvement of its educational services is considered as a top priority and of importance to managers. The indexes relating to the professors and educational facilities were applied in this study
Sign-in/Register to view highlights & summary Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
