Abstract
Coal powers the Indian economy. Over 70% of the entire power generated in the country is coal based. Coal India produces over 84% of the entire country's coal. As coal mining is a capital intensive industry, it is important to maximize productivity. This paper explores how adoption of “Kayakalp” Model of e- governance in CCL, a subsidiary of Coal India, resulted in complete transformation of the company in terms of production and productivity. The fuzzy based decision support system has investigated this fact.
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