Fuzzy Assessment of Management Consulting Projects: Model Validation and Case Studies

Abstract

Management consulting (MC) has been heavily involved in emerging business opportunities in mainland China. However, there are no well-known local MC project management models to help evaluate whether an MC project can be successful or not. This paper reports a model for the self-assessment of management consulting projects, which has been validated by 15 experts and 13 cases. The new model, with seven factors that are critical to the success of MC projects, was developed from a literature review. The model was then verified by developing a questionnaire that was sent to 15 experts and using Dempster–Shafer theory to obtain the weight of each part of the model. The model was applied to 13 real cases to verify its effectiveness in evaluating an MC project. This new MC model can help consulting teams to conduct assessments in the early and middle stages, and evaluate in the late stage, of consulting projects, and also can help teams improve the probability of project success and client satisfaction. It can be used by consultants, client companies, or both.