Abstract
Performance measurement, as a new procedure for monitoring enterprise life and actions, was introduced first in the manufacturing industries. Recently, due to the growing competition between companies, different frameworks, systems, and methods were proposed for small and medium enterprises. The key performance indicators (KPI) are known as a powerful tool, which would provide valuable information regarding bottlenecks and weak spots in companies.In the current study, the fuzzy analytical hierarchy process (AHP) based on SMARTER criteria and 13 KPIs, has been developed and weights for the SMARTER criteria were calculated. The priority ranks of KPIs were obtained.
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