Future-proofing ecological knowledge management practices in the workplace: Lessons from the pandemic

Abstract

The COVID-19 pandemic compelled businesses to adopt effective ecological knowledge management strategies to navigate the ensuing difficulties brought about by changing work setups and mobility restrictions. This study employs a grounded theory approach to explore the emergence of such strategies and their impact on overcoming institutional obstacles in knowledge management. Twenty-two managers with at least five years of eco-managerial experience were interviewed, resulting in the identification of critical practices. These included virtual collaborative tools, electronic knowledge databases, agile knowledge management techniques, communities of practice, training and skill development programs, hybrid working patterns, strategies for knowledge transition and succession, and programs that promote mental health and work-life balance. By adopting virtual collaboration tools and electronic knowledge databases, access to and dissemination of information are expedited and secured, fostering teamwork and institutional success. Agile ecological knowledge management techniques enable businesses to pivot quickly, fortifying their resilience and adaptability during unpredictable periods. The endorsement of ecological and human well-being and work-life balance initiatives increases employee morale and psychological well-being. Knowledge-sharing strategies, such as the formulation of communities of practice, foster professional development and teamwork. Training and ecological upskilling programs equip employees with essential competencies, whereas the hybrid work setup offers adaptability and compensates for fewer interpersonal interactions. Businesses must prioritize these ecological knowledge management strategies to enhance their organizational resilience.