Abstract
The present era of eGovernance is considered as technology-driven which enhance productivity along with amplified failure rates. The process, citizens,technology, and resources are the pillars of eGovernance but the emphasis is only upon technology which postulates for the development of updated integrated eGovernance model for accomplishing future requirements. Objectives:The present study endeavors to discover the diverse vital constructs to develop an integrated eGovernance model to augment efficiency and social influence. Methods: The NeSDA and OSI methodology are taken as a basis to extract constructs of eGovernance model and attained constructs and relative relationships ascertained through Exploratory and Confirmatory Factor Analysis (EFA and CFA). Structural Equation Modelling (SEM) is applied to develop and propose an integrated eGovernance model to augment efficiency and social influence. Findings: The empirical outcome illustrate the significant positive impact of eleven accumulated constructs on Intention to Use and Service Quality of the eGovernance initiative which ultimately augments efficiency and social influence of eGovernance initiatives. Novelty: The proposed model makes a significant contribution by integrating vital constructs on the basis of empirical outcomes and applies them to the context of the eGovernance. The suggested model will guide the policymakers and developers of eGovernance systems to focus on identified constructs to maintain and enhance efficiency and social influence. Keywords: Structural equation modeling; intension to use; social influence;competence; transparency; efficiency
Highlights
EGovernance attempts to realize efficient processes and structures by integrating ICT at all levels of governance for augmenting good governance
Gill & Vij / Indian Journal of Science and Technology 2020;13(36):3754–3761 new era of enhanced productivity through collaboration of stakeholders(1).The rapid advancement and adoption of eGovernance technologies along with amplified failure rates instigate researchers towards development of diverse models and frameworks related to eGovernance
The model development compass different phases i.e. accumulating eGovernance constructs by referring National eGovernance Service Delivery Assessment 2019 (NeSDA), UNDESA Online Service Index (OSI) eGovernment Survey (14), and extensive literature review in first phase
Summary
EGovernance attempts to realize efficient processes and structures by integrating ICT at all levels of governance for augmenting good governance. Gill & Vij / Indian Journal of Science and Technology 2020;13(36):3754–3761 new era of enhanced productivity through collaboration of stakeholders(1).The rapid advancement and adoption of eGovernance technologies along with amplified failure rates instigate researchers towards development of diverse models and frameworks related to eGovernance. Conservation and augmentation is crucial and integral part of eGovernance model development(2)whereas process, citizens, technology and resources are the pillars of eGovernance. Depleted intention of the backend service provider to harness the potential of technology is the prime hurdle in enhancing the efficiency of eGovernance projects. Security construct restricts the development of eGovernment systems and most of the models stress upon phases viz. Presence, Adoption, Interaction, Transaction, Transformation, Catalogue, Vertical and Horizontal integration, Publish, Automate and many more(3). The hindrance of operational implementation and usage of eGovernance should be overcome (4) to enhance the significant effect of the eGovernance on society
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