Functions of Imagined Interactions With AI Among Alexa-Users

Abstract

Humans and agents of artificial intelligence (AI) participate in human-machine communication (HMC) more frequently now than ever before – especially in the U.S. Voice powered assistants (VPAs) are widely accessible software agents that enact various social roles, such as personal assistants, and are increasingly packaged with AI-devices to complete simple-tasks, such as sending texts, more efficiently. VPAs are designed to mimic human-human interactions (HHIs) to facilitate more natural human-VPA interactions (HVPAIs). The focus of this study is on the psychological effects of HVPAIs with Amazon’s VPA, Alexa, to identify predictors of frequent Alexa-use through six functions of imagined interactions (IIs) – rehearsal, self-understanding, relational maintenance, conflict linkage, compensation and catharsis. A modified survey of imagined interaction was distributed to 810 self-reported Alexa-users recruited through Amazon’s Mechanical Turk (MTurk). Results suggest that HVPAIs with Alexa impacts the imagination of participants similarly to HHIs, and that use of specific functions of IIs are significant negative predictors of Alexa-use. Moreover, the inclusion of machine-interlocutors as part of imagined interaction theory appears to be compelling as humans and machine interactions evolve in the 21st century.