FUNCTIONS AND CONCEPTS OF CASE MANAGEMENT IN THE WORK OF A PATIENT CARE SPECIALIST

Abstract

The concept of case management is a method of action dedicated to the care of people in the social and health sector. Case management stands for a human service approach that provides the necessary support, treatment, promotion and care to the affected person in sensitive and critical life situations. Individual attention as a person-related service extends to a wide range of applications in the fields of care, rehabilitation, child and youth welfare, family and disability welfare and health care. At the center is "the case" as a construction that represents the affected circumstances of the person in need of help. The task of the case manager is to initiate a caring managerial process of action that corresponds to the situational context of the person seeking help in their social environment. The basic criterion here is a cooperative intersectoral and interdisciplinary, transprofessional collaboration of all human service actors, which constitutes a care network. The intention of the case management process is to effectively and efficiently deal with the problems of the person concerned. The decisive premise for the person to be cared for is the recovery or maintenance of his or her autonomy and sovereignty, which is indicated by the client-related participation and co-creation, the aspect of self-care up to a development of the self-management of the addressee. The conceptual architecture of case management is based on an interdependent double strategy, which on the one hand delineates the action-oriented methods of the person related case level and on the other hand implies a strategic process design on the organizational or system level between the human service providers. The linking of both system levels is exhausted in different case-dependent control variants and fixed process forms, which represent the core elements of methodical action at the case and system level.