Abstract
ABSTRACT This article will cover the basic UX concepts and principles, the relationship between design thinking and UX, and the historical background of UX in the library. Case studies of UX in libraries with a focus on public libraries will be presented. Practical aspects such as tools, resources, and lessons learned will also be discussed as well as how public libraries can use UX to improve their services and programs to better meet their library mission, vision, strategic plan, and organizational goals.
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