Abstract
The policy of universal service must change. The 1975 world of a government-owned monopoly provider obligated to provide fixed line voice telephony has been replaced by the twenty-first century reality of Australians using fixed, mobile and text communications over a range of communications equipment and services provided by competitive providers. A new universal service must reflect those changed realities, and with it, the changed environment of a national broadband network, with competitive providers offering service and equipment choice.
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