From Two CSCW Frameworks to User Requirements Definition for a Retail Planning Collaborative Software

Abstract

This case study explains how we used two computer-supported cooperative work (CSCW) frameworks to define collaboration-related user requirements and experience attributes for Retail.Me, a new retail planning solution currently being designed at JDA Software. Our focus is on how this kind of framework can be used in industry and if one particular framework better answered our need to define user requirements and experience attributes for collaborative software. We explain how we configured each of the frameworks, how we reconciled them, and how this helped us reach our goal of defining user requirements and experience attributes for Retail.Me. At the end of this case study, we highlight differences in using the two frameworks, discuss their respective advantages and disadvantages and identify what we could have done to improve our process of defining user requirements and experience attributes.