Abstract
PurposeThis paper aims to investigate the factors influencing the adoption and diffusion of knowledge management systems (KMSs) in Australia.Design/methodology/approachA qualitative field study was undertaken, in which six Australian organizations of various sizes, all in various stages of KMS adoption and diffusion, were studied via face‐to‐face interviews with key personnel in the organizations.FindingsA comprehensive combined model of adoption and diffusion of KMS was developed and is presented in detail.Practical limitations/implicationsThis paper explains how the combined model can be used for practical applications in companies that are embarking on KMS adoption and diffusion.Originality/valueThis study contributes to the KMS literature by taking a qualitative research approach to develop a comprehensive model.
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