From preparedness to coordination: operational excellence in post-disaster supply chain management in Africa

Abstract

Preparation and coordination have come to dominate discourse on operational excellence in post disaster supply chain management. In this paper we explore the critical success factors (CSF) of operations excellence in post-disaster operations management in Africa, using in-depth interviews with disaster management practitioners. Available studies have often focussed on the commercial supply chains, but rarely on the critical success factors in service excellence in post disaster management operations in Africa. Using in-depth semi-structured interviews and desk-top data collection techniques from disaster management experts in Ghana a number of factors were identified. Employing thematic data analysis technique, these factors were categorised into eight (8) themes: management and administration, resources, political, governance structure, socio-cultural, education and training, infrastructure, and stakeholder involvement and co-operation.