From Information to Action: Practical Strategies for Translating Data and Statistics to Nonprofit Program Managers

Abstract

Successful nonprofit agencies prepare their employees to utilize performance data to shape program delivery and improve services for the individuals they serve. In practice, however, many program managers are not trained to understand performance data and others consider data reporting and analysis as secondary to program operations. In this article, we present several strategies and accessible resources that nonprofit program leaders and managers can use to overcome common barriers to using data in everyday practice. We define and explain strategies using real-world examples and case studies from a large child welfare organization. Using a mixed methods evaluation, we found that program managers’ participation in these strategies improved their understanding of performance data and attitudes toward using data in their work with staff and stake-holders. We discuss recommendations for translating data and statistics and for developing a supportive organizational culture that promotes the constructive use of data. Subscribe to JNEL