Abstract

•Describe the difference between a fixed and growth mindset.•Identify how a growth mindset promotes resolution of team conflict.•Utilize the best reflected self exercise to discover new approaches to conflict resolution. The field of hospice and palliative care is undergoing many changes. This can lead to predictable conflicts and tension as a team attempts to navigate uncertainty and ambiguity. A fixed mindset is a rigid one, and change can precipitate resistance and negativity. A growth mindset embraces change as rich in opportunity, encourages people to give their best effort, creates openness to feedback, leads to increased learning from others, and perpetuates a cycle of growth and development. It has been shown that a growth mindset helps us persist in the face of setbacks, learn from failures, look for new opportunities, and build capacity to manage ambiguity and uncertainty. There are the same qualities that can build malleable leadership, critical for the success of a HPM team. The training process of most healthcare providers does not promote this growth mindset yet it is one that can be fostered and developed, promoting an upward cycle of efficacy, learning, and team cohesion. One strategy to build a growth mindset involves identifying what qualities an individual is embodying when they're at their best, then applying these to whatever challenges they face. This session will include a didactic overview of the difference between fixed and growth mindsets including the neuroscientific basis for the latter, and provide data and case examples of how a growth mindset facilitates resolution of conflict on a HPM team. In the experiential portion of the session, participants will break into dyads and instruction will be provided in the best reflected self exercise, and applying this to a team conflict case vignette. Co-presenters will circulate to facilitate the dyad learning. The session concludes with debriefing to promote group learning.

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