Abstract
To move closer to achieving the United Nations’ Sustainable Development Goals (SDGs), a change from the traditional paradigm of the linear economy towards the circular economy is of paramount importance. One of the key promoters of this shift is servitization, which involves a shift from a purely transactional product-selling model to customer satisfaction through providing the service inherent to the product. Although servitization is a promising field for academics and practitioners, its adoption faces different challenges and drivers that need to be understood and addressed. A latent issue is the lack of common language around the topic. In the present study, a systematic literature review has been conducted to allow the identification and classification of the main challenges and drivers. Based on the findings, we propose a classification framework that identifies, classifies, and groups common challenges and drivers to different areas of knowledge on servitization through intensity heat maps. From a managerial point of view, our results highlight the importance of embracing servitization as a collective effort from the different departments within a company.
Highlights
IntroductionProduction and consumption models need to change in order to continue generating prosperity in our societies while preserving natural and social capital
The remainder of the paper is organized as follows: In Section 2, we present the systematic literature review method used in the research
Produced the highest number of results when combined with the other strings (“barrier”, “challenge”, “driver”, “enabler”, AND “facilitator”) as the literature has been largely developed around this wording
Summary
Production and consumption models need to change in order to continue generating prosperity in our societies while preserving natural and social capital. COVID-19 lockdowns, restrictions, and the subsequent social and economic crisis are widening existing inequality gaps [4], which makes Agenda 2030 and its “leaving no one behind” pledge more relevant than ever. At the core of this decoupling concept, the circular economy or circular value chains emerges as a key building block. The circular economy concept is an integrative framework comprising a variety of approaches and disciplines developed over the last 30 years around the idea of creating a production-distribution-consumption model that is regenerative and restorative by design. The 1990s saw the emergence of reverse logistics [5,6] and industrial ecology [7,8]
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