Abstract

<p class="Abstract">How can the learning function (L&D) support learning and innovation at the level of an entire organization in times of digital transformation? The core challenges in this are twofold: 1) Competence clarification: What are relevant “digital competences” in terms of knowledge, skills and attitudes that employees need in order to cope with digital transformation? 2) Competence development: How to organize, design and support learning processes contributing to digital competences and digital transformation?</p>Building on a framework originating in the context of business engineering and applying it to corporate training and human resource development, we explicate what digital transformation implies for the L&D function. As L&D functions explore and exploit the options sketched out, they live digital transformation in a way that enables them to effectively and efficiently contribute to digital transformation at an organizational level.

Highlights

  • Digital transformation currently is one of the major challenges in all industries

  • Digital transformation is discussed in the context of educational organizations: institutions at primary, secondary and tertiary levels as well as providers of corporate training and human resource development services

  • It is argued that digital transformation is not a matter of “bolting on” elements of social and mobile learning to existing services and programs but rather a matter of establishing changed cultures of learning and defining new business models for corporate L&D [5]

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Summary

Digital transformation as challenge and opportunity

Digital transformation currently is one of the major challenges in all industries. It embraces the realignment of technologies and business models to more effectively engage customers at every touchpoint in the customer experience lifecycle. Organizations are challenged to consider the exploration of new business opportunities over and above currently existing ones. They have to establish a general development orientation and implement innovations while at the same time pursuing efficiency in utilizing and optimizing existing business opportunities. There is pressure on organizations to engage in dynamic development They need to enhance their continuous learning ability, an essential precondition for coping with change and successfully establishing innovations [1]

Digital transformation in education and corporate learning
A FRAMEWORK
Mission and vision
Strategy
Collaborating through digital channels
Customer experience
Innovation and change process
Product and service portfolio
Processes
IT infrastructure
MOVING FORWARD

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