From Challenges to Solutions: Stakeholder Roles in Disaster Relief Operations

Abstract

Disaster relief operations (DROs) in Malaysia require the coordinated efforts of various stakeholders to mitigate impacts and enhance community resilience. However, communication barriers, lack of coordination, and shortage of resources often present challenges that can hinder the efficiency and effectiveness of relief efforts. Thus, this study aimed to gain an in-depth understanding of how key stakeholders in Malaysia navigate inter-organizational difficulties during DROs. Specifically, the objective was to identify the key challenges faced and explore initiatives implemented by stakeholders to navigate these challenges to strengthen relief operations. To address these objectives, in-depth interviews were conducted with seven experienced DRO stakeholders across three disaster-prone states in Malaysia: Pahang, Selangor, and Kelantan. Data collection involved using notebooks, video recorders, and voice recorders, and the transcribed data was analyzed using Atlas.ti software for thematic analysis. The analysis revealed four main themes: communication, coordination, manpower, and equipment. The stakeholders proactively strengthened relief operations by creating training programs for disaster response teams, providing comprehensive disaster-related information to the community, developing a sensor-based early warning system, and launching a community engagement program called Kampung Siaga 221 to raise disaster awareness. These initiatives reflect a strategic approach aimed at building more resilient communities, ultimately reducing challenges faced during DROs. The findings of this study contribute to the existing literature on stakeholder involvement in disaster management and offer valuable insights that can inform the development of more coordinated and holistic strategies for DROs in Malaysia. Future research could examine the long-term impact and scalability of these initiatives to other regions, as well as investigate the perspectives of disaster-affected communities to further improve DROs.