Abstract
The Labour government has introduced the policy of Best Value (BV) and, in so doing, has abolished the centrepiece of previous Conservative policy towards local government, that is, Compulsory Competitive Tendering (CCT). CCT was designed to effect not only improvements in service delivery but also a cultural change amongst local authority personnel. The ability of local government to respond to BV may be gauged by considering its response to, and the impact of, CCT. This paper focuses on the views of a key group of local authority personnel, finance professionals, and considers the extent to which CCT, as applied to blue‐collar and non‐finance white‐collar services, had a beneficial impact on service delivery and facilitated a change in attitude amongst local government officers.
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