Abstract
Background. The overcrowding of Emergency Departments (EDs) represents a major concern in Italy. Frequent users (FUs) contribute to overcrowding, wasting health care resources. Objective. To describe the characteristics of FUs and to evaluate the reliability of the ED information systems. Design. An observational single-centre retrospective study.Methods. A quali-quantitative analysis of medical records from FU admissions to the ED in a 15-month period at a Teaching Hospital in Italy.Conclusions. The adoption of a patient-centred approach oriented towards chronic conditions could result in richer information and better management of FUs.
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